Help & contact

ShelfLife Support

Something not working, or just have a question? Start with the common topics below — most answers are there. If not, email us and a real person replies within 2 business days.

Common topics

Getting started

• Add your first items: scan a grocery receipt, scan a barcode, or type items in — your pantry, fridge and freezer inventory builds in seconds.
• Expiry alerts: ShelfLife estimates a shelf life for every item and nudges you before food expires, so nothing dies quietly in the back of the fridge.
• Home-screen widgets: add the ShelfLife widget on iOS or Android to see what's expiring soon without opening the app.
• Household sharing: create a household, share the invite code, and everyone sees the same inventory in real time.

Account & data

• Local-first: your inventory lives on your device and works offline. Sign in to sync across devices and share a household.
• Export: download everything as CSV or JSON from Settings, on any plan including free.
• Delete your account: Settings → Delete Account removes your server-side data, including backups, within 30 days.

Subscription & billing

• Billing is handled by Apple or Google — we never see or store your card details.
• Manage or cancel: use the subscription settings in the App Store / Google Play, or Profile → Subscription in the app. Access continues until the end of the current billing period.
• Refunds: requested through Apple or Google, per their store policies.
• Pricing: ShelfLife Pro is $1.99/week, $6.99/month, or $14.99/quarter (best value, billed every 3 months). Free tier: 25 items, forever.

Receipt scanning

• How it works: the receipt photo is sent for text recognition, items are extracted and categorised, and the image itself is discarded — it is not stored.
• Best results: flatten the receipt, use good light, and keep the whole receipt in frame. Anything misread can be edited or added manually.
• Privacy: store names, prices and card digits are stripped before anything leaves your device. See the privacy policy for the full picture.

Read the privacy policy and the terms of service.